When a refund is available
An approved cancellation before carrier handoff receives a full refund. A full refund is our usual first resolution.
Please contact support@ignisterra.store within 14 calendar days after delivery if your item is wrong, damaged or defective. We will provide a full refund or replacement as appropriate, normally without requiring a return. This request period does not limit any rights or remedies available under applicable law.
After carrier handoff, normal cancellation is unavailable. Change-of-mind refunds are normally unavailable, including for opened or used packs. Exceptional partial or full refunds without return may be offered at our discretion when return shipping would be unreasonable. We do not promise a fixed percentage refund.
Receiving your refund
Once your refund is approved, we will submit it to your original payment method within 3 business days, or sooner where required by applicable law. Your bank or payment provider may take additional time to post the refund. This submission period is not a guarantee of when funds will appear in your account.
Contact us if you need help checking an approved refund with your bank or card issuer.
Contact us before sending a return. These policies do not remove remedies for seller error, damage or defects, or rights provided by applicable law.
Contact the store
Store operator and seller: Qufu Shi Qianyun Shangmao Zhongxin
Business contact address: No. 2, Guangyuan East 9th Street, Kongzi Shangmao Cheng, Qufu, Shandong 273100, China
For business correspondence only. Contact us before returning an item.
support@ignisterra.store