Returns and cancellations

Before and after shipment

Request cancellation before the parcel is handed to the carrier. If cancellation is approved before handoff, we issue a full refund to the original payment method. Once handed to the carrier, normal cancellation is no longer available.

Change-of-mind requests after shipment are normally not eligible for a refund. Opened or used packs are also normally ineligible for change-of-mind refunds. Where return shipping would be unreasonable, we may at our discretion offer a partial or full refund without a return; this is not guaranteed.

Wrong, damaged or defective items

Please contact support@ignisterra.store within 14 calendar days after delivery if your item is wrong, damaged or defective. We will provide a full refund or replacement as appropriate, normally without requiring a return. This request period does not limit any rights or remedies available under applicable law.

A full refund is our usual first resolution. We may request photos where reasonable to understand the issue. Opened-pack and change-of-mind restrictions do not remove these remedies.

Returns and exchanges

We accept physical returns only for wrong, damaged or defective items when a return is required to resolve the issue. We do not accept routine change-of-mind returns or exchanges. A replacement for a wrong, damaged or defective item is a remedy for that problem, not a routine exchange. These policies do not remove rights provided by applicable law.

Contact us before returning anything

Do not send items back without contacting us first. If a physical return is required, we will provide instructions and the appropriate return address. We cover approved return costs for seller error, damage or defects. We do not promise reimbursement for an unsolicited return.

Contact the store